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Event Information

Strategic Preparation Approaches for Workplace Negotiations and Grievances (On-Demand)

Location: Online

Program Summary:

(Original broadcast date: October 7, 2019.)

Paul Godin, of Katalyst Resolutions, will discuss a variety of approaches to analyzing and preparing for challenging workplace negotiations and grievances. A strategic preparation model focusing on Principled Negotiation will provide structure, adding value for organizations wanting win-win solutions and wanting to build/maintain fruitful long term relationships with staff and stakeholders.

We use at least two separate tools, one for complex negotiations, using the elements of Principled Negotiation, and one quick and easy preparation model (Katalyst Resolutions T.I.P.S. Approach) for simpler or more urgent matters. Paul Godin is the author of "Principles of Negotiation" in the Alternative Dispute Resolution Practice Manual and has taught hundreds of workshops on negotiation skills.

We apply the core skills of negotiation as a conflict resolution toolkit applicable to any dispute.

In our negotiation workshops, participants can learn how to:
  • Negotiate effectively
  • Deal with hard bargainers and difficult people
  • Generate creative win-win solutions by identifying people’s interests
  • Get objectively good and fair results
  • Prepare effectively for any negotiation
  • Maintain and build valuable long term relationships
  • Problem-solve challenges effectively
  • Know when to say yes, and when and how to say no
  • Manage complex issues and multi-party negotiations
  • Be persuasive and change locked in perspectives
  • Deal with positional bargainers
  • Negotiate with unreasonable people
  • Communicate and listen effectively and minimize conflict
  • Manage the use and disclosure of information

In this presentation, you will learn how to:
  • Learn how to prepare effectively and with confidence to negotiate workplace issues and conflicts.
  • Learn how to plan for and deal with hard bargainers and difficult people
  • Generate creative win-win solutions by identifying people’s interests
  • Learn how to prepare effectively for any negotiation
  • Learn how to use two core tools for negotiation preparation
  • Know when to say yes, and when and how to say no
Who should attend:
  • HR professionals who are interested in learning about people with diverse-abilities at work, and exploring how they can develop their organization’s capacity to do the same.
About the presenter:

Paul Godin
Paul D. Godin is the owner and principal of Katalyst Resolutions, with expertise in mediation, negotiation, ombuds and workplace investigations, conflict management systems design, workplace restoration and workplace/conflict coaching. Paul is one of the most experienced professional negotiation and dispute resolution trainers in the world. Based in Victoria, but operating across Canada and internationally, Paul is a lawyer, mediator, trainer, conflict coach, and investigator. Until starting Katalyst Resolutions in August 2017, Paul was Director of US Operations and a lead course designer/instructor for the Stitt Feld Handy Group.

Paul has designed and led more than 400 courses on negotiation, dispute resolution, and conflict management system design worldwide for organizations including HRPAO, BDO, Qantas, CBC, Scotiabank, TD Bank, Hill & Knowlton, General Dynamics, the Trade Union Congress of the Bahamas, Mattel, INCO, YUM Brands, the judiciary of Trinidad and Tobago, Alliance Atlantis, Ontario Power Generation, the Chartered Institute of Arbitrators, AECON, AECL, the UN, the governments of Canada, Australia, Bermuda, Ethiopia, St. Lucia, Trinidad & Tobago and others. Paul has lectured in Negotiation and Alternative Dispute Resolution (ADR) at the U. of Toronto, U. of Oregon, and U. of Windsor Law Schools. He has also taught contracting principles to project and contract managers for major corporations.

Paul is designated a Chartered Mediator by the ADR Institute of Canada. Paul has worked on workplace coaching models and has taught workplace coaching on numerous occasions. From 2009 to 2017, Paul acted as a banking ombuds investigator with ADR Chambers Banking Ombuds Office.

Paul has written peer-reviewed papers and articles on the Charter of Rights and Freedoms, mediation, sports mediation, and negotiation, including the book chapters, “Principles of Negotiation” and “A Practical Guide to Conflict Management System Design” in the LexisNexis ADR Practice Manual, as well as “Sport Mediation: Mediating High Performance Sports Disputes” in Harvard’s Negotiation Journal.

Registration Fees


Member $19.99
Non-Member $39.99
• Both registration and payment are required for every person accessing this course. You must provide your CPHR BC & Yukon Member ID to receive member pricing.

• Questions about registration or receipt can be directed to

CPD hours
All pricing excludes applicable taxes. HST/GST # 119446714

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