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Event Information

Mastering Employee Engagement (Online/Self-Paced)

Date: October 20 — November 17, 2019
Location: Online

Facilitator: Edie Dittman, B.Admin, CACE
HR Professionals and Leaders play a demanding role in today’s business environment by equipping organizations with best people practices that yield success. They need to be future-ready to help managers and their workforce adapt, collaborate and excel in our global economy and to prepare for emerging challenges. This course is designed for leaders and professionals who want to explore how employee engagement strategies drive organizational success and increase productivity and innovation. Participants will learn approaches that go beyond common reward and recognition programs, because these programs actually decrease employee motivation by focusing on individual performance, rather than the efforts of teams.

In this presentation, you will learn:
  • Define and explain the factors that drive employee engagement
  • Identify strategies that overcome organizational challenges when initiating an employee engagement culture
  • Explain how engagement motivates employees' performance, beyond pay and benefits
  • Identify and apply the major three influences on employee engagement: Purpose, Empowerment and Mastery
  • Describe how Purpose emerges through leadership, performance management and communication
  • Explain how Empowerment emerges through autonomy focused on results
  • Describe how Mastery emerges through regular check-ins that recognize outcomes and remediates problems

Course Structure:

This self-paced, online course is a total of 12 hours delivered online over four weeks. Learning is distributed within a 40-40-20 framework: 40% of the learning is applied, 40% is through peer engagement and 20% is through theory.

Every week, participants are required to read resources, then relate this theory to their personal organizational situation. They complete weekly assignments and submit them either for the instructor’s feedback or to their discussion forum. Through online discussion, participants rationalize their assignments and give and receive feedback to and from their co-learners. The instructor also provides feedback in these forums. Participants are free to determine their own processes on how they collaborate and post their assignments, as long as they meet assignment deadlines. Course completion is based on participants completing and participating in a minimum 85% of the course.
Week One: The Business Case for Employee Engagement

  • Define Employee Engagement and explain how it differs from Job Satisfaction
  • Explain the seven workplace factors that drive Employee Engagement
  • Describe the challenges that companies must overcome when initiating employee engagement strategies
  • Explain what motivates or engages employees and how traditional rewards may not be as effective as we think
  • Explain the Purpose - Empowerment - Mastery Model and compare it to Maslow's Hierarchy of Needs Model
Week Two: Purpose: Through Leadership and Communication

  • Describe how leadership, performance management and communication create Purpose
  • Explain the influence that leadership has on the success of employee engagement
  • Describe the importance of aligning strategic organizational goals with employee goals
  • Explain why regular check-ins with employees are more effective than annual Performance Management reviews
  • Describe the elements of SMART Goals and be able to apply them
  • Describe the importance of developing Strategic Communication Plans and the senior leaders' role in delivering them
  • List the success strategies to implement purpose through leadership and communication
Week Three: Empowerment: Unleashing Productivity

  • Define empowerment and describe its advantages to an organization
  • Describe the strategies available to organizations when initiating empowerment/autonomy into their workplace
Week Four: Mastery: Recognizing Performance and Giving Feedback

  • Describe how self-awareness builds self-confidence and how it promotes an employee's ability to build effective relationships with managers and co-workers
  • Explain how giving and receiving effective feedback fosters trust in the workplace
  • List the ways an organization can cultivate a culture of co-worker relations and innovation
  • Describe generational diversity and identify the challenges they bring to the workplace
  • Describe the strategies available to organizations when implementing initiatives to recognize performance and give feedback
Who should attend:
  • All levels of HR professionals and leaders
About the facilitator:
James Miller Edie is a leadership and HR development professional, specializing in online and workshop development and facilitation. Drawing on more than 20 years of experience in public and private sector organizations, she combines theory with practical business applications to help people understand and apply new skills and approaches in their professional and personal lives.

Edie holds a B.Admin from the University of Athabasca and a Certificate in Continuing Adult Education (CACE) from the University of Alberta.

Format: Online
Time: Self-paced (See Course Structure above for details)

All login information will be sent to you via email after October 11, 2019.

Both registration and payment are required for every person attending this course. Questions about registration or receipt can be directed to pd@cphrbc.ca.
Note: If you have not received your login access information prior to the course date, or for inquiries regarding online workshops, please email or call 604.684.7228.
Registration Fees

Registration Deadline:
 October 11, 2019





All pricing excludes applicable taxes. HST/GST # 119446714
CPD hours
All pricing excludes applicable taxes. HST/GST # 119446714
A full refund, less a $25 processing fee, will be issued for cancellations submitted at least one week prior to an event or workshop. Attendee substitutions are permitted; however, member/non-member rate differences will apply. Please submit cancellation or substitution requests by fax (604-684-3225) or e-mail (pd@cphrbc.ca).
Please note that this policy does not apply to conferences, exams or no-charge registrations. CPHR exam fees are non-refundable if registration is canceled after the registration deadline. Please note our deferral policy.