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Event Information

Tools for Recruitment and Retention (On-Demand)

Location: Online

Program Summary:

The best results come from using the right tool for the job, at the right time. This rule applies many fields – e.g. carpentry, plumbing, etc. – and HR assessments to profile one’s personality, competencies and learning styles. In fact, so many instruments are available today, it’s not difficult to become confused among them. If we misread the situation, it’s easy to choose a less than effective tool. This session presents a high-level view of the major assessments, the optimal circumstances in which to use each one, and the nature of the results they offer. Participants will take away a practical job-aid to guide their decision-making.

You will learn:

  • Explain to others the occasions when an ipsative (i.e. self-referencing) assessment is most appropriate, and when a normative (i.e. individual compared to a general population) is preferable.
  • How to select an assessment instrument based on each of four key situations in the workplace (personal growth; team-building; conflict resolution, and recruitment/retention screening).
  • How to describe the legal constraints on the use of assessment instruments in the workplace.

Wendy Quan Carol J. Sutton, Cert. ConRes. is a conflict resolution practitioner and mediator, and organizational communication specialist. She holds two certificates in conflict resolution and has completed coaching for conflict resolution course at the Justice Institute of British Columbia. Carol has created and conducts proprietary programs in which people learn and practise the skills that enhance cooperation and mutual understanding. In this process, she uses various psychometric instruments to help clients gain insight into their personalities and behaviours, and those of their colleagues; e.g. the Strength Deployment Inventory©, Thomas Kilmann Conflict Mode Instrument© and the TTI© Behaviours and Motivational Values Preference Indicator (DISC). In addition, she is certified to deliver a suite of assessments from Profiles International® that are designed to enable an organization to compare candidates for a position, and to coach and develop them to successful performance once on the job. Carol’s first career was in marketing and corporate communication, and senior communications counsel, which formed the basis of CJS Communications Inc. that she founded in 1985. She holds a Bachelor's degree in public relations, cum laude from Boston University; accreditation (APR) from the Canadian Public Relations Society, and was admitted to the CPRS College of Fellows in 2004. She currently serves as Vice President (Logistics) of the International Society for Performance Improvement – Vancouver Chapter.

• Both registration and payment are required for every person accessing this course. You must log in using your CPHR BC & Yukon login and password to receive member pricing.

• Questions about registration or receipt can be directed to pd@cphrbc.ca.
Registration Fees


Member $49.00
Non-Member $79.00
CPD hours
• Workforce Planning and Talent Management
• Professional Practice
All pricing excludes applicable taxes. HST/GST # 119446714

A full refund, less a $25 processing fee, will be issued for cancellations submitted at least one week prior to an event or workshop. Attendee substitutions are permitted; however, member/non-member rate differences will apply. Please submit cancellation or substitution requests by fax (604-684-3225) or e-mail (registration@cphrbc.ca). Please note that this policy does not apply to conferences, exams or no-charge registrations. CPHR exam fees are non-refundable if registration is canceled after the registration deadline. Please note our deferral policy.