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Event Information

Performance Management Best Practices: Two Part Webinar Series (On-Demand)

Location: Online

Program Summary:

This two part webinar series shares not only the best practices but also the power of 360 feedback.

Webinar 1 - Performance Management: Best Practices

Are your employees performing at their best? This question is the acid test of how well your performance management system is working for you. The term "Performance Management System" is often used synonymously with "performance appraisal". Actually, thinking this way is one of the things that gets organizations into trouble, because the yearly appraisal process, no matter how well designed, is not enough to ensure that employees perform at their best. For a performance management system to deliver the goods, it must encourage the right behaviours from both the manager and employee throughout the year. In this interactive session you will not only learn about performance management best practices, but you will also diagnose your own organization and develop specific strategies and recommendations to take performance management to the next level.
Webinar 2 - 360 Feedback

One of the most powerful tools for helping leaders become more effective is the use of 360-degree feedback. The traditional approach, whereby individuals receive feedback only from the people to whom they report through the performance appraisal process, is inherently limited because the manager typically lacks information on how the individual interacts with peers, customers, and direct reports. Despite all the benefits of 360-degree feedback, there are many pitfalls in the overall process that must be avoided in order to get the desired results. The objective of this webinar is to help you to either refine your existing 360-degree feedback process or to get it right the first time.
 In this program, you will learn:

  • Best practices in system design, goal setting and the performance appraisal process
  • The 6 key manager-employee conversations that must be encouraged by the performance management system
  • How to hold managers accountable and develop their performance management skills
  • How to pay for performance without damaging employee trust
  • How to integrate the performance management system with other HR systems
  • Best practices that make the overall process workHow to choose between standard and custom questionnaires
  • Survey design best practices that make the reports easy to interpret
  • How the typical behavioral patterns show up in 360 reports
  • How to synthesize a report into a clear development goal
  • A coaching framework to create meaningful action plans
  • How to roll out a 360 process in your organization


Russel Horwitz, Principal at Kwela leadership and Talent Management, Russel is one of Kwela’s two founders and his expertise includes leadership development, team development, executive coaching, and training on a wide variety of topics. He has worked extensively as a leadership consultant / trainer since 2004 across a wide variety of sectors, including government, publicly-held, private and non-profit.  
Russel's experience also includes 14 years in the high technology/engineering sector, where he held management roles in product development, marketing, customer service and training. Russel holds a Masters degree in Engineering from the University of Cape Town, South Africa.

• Both registration and payment are required for every person accessing this course. You must log in using your CPHR BC & YK login and password to receive member pricing.

• Trouble logging in to PD On-Demand? Watch our video tutorial or click here for help.

• Questions about registration or receipt can be directed to pd@cphrbc.ca.
Registration Fees


Member $49.00
Non-Member $79.00
CPD hours
3.0 • Workforce Planning and Talent Management

All pricing excludes applicable taxes. HST/GST # 119446714

A full refund, less a $25 processing fee, will be issued for cancellations submitted at least one week prior to an event or workshop. Attendee substitutions are permitted; however, member/non-member rate differences will apply. Please submit cancellation or substitution requests by fax (604-684-3225) or e-mail (registration@cphrbc.ca). Please note that this policy does not apply to conferences, exams or no-charge registrations. CPHR exam fees are non-refundable if registration is canceled after the registration deadline. Please note our deferral policy.