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Event Information

Having Difficult Conversations Successfully (On-demand)

Date:
Location: Online


Program Summary:

(Original broadcast date: February 27, 2018.)

Paul Godin, of Katalyst Resolutions, identifies why workplace conversations and situations are challenging. Understanding the primary contributors to conflict is the key to then optimizing approaches to such difficult situations. The Katalyst Conflict Response Model will guide and inform your responses to difficult people and challenging issues. Real world workplace examples and chances to apply the principles will be incorporated. Learn how to deliver difficult messages more effectively. Based in Victoria, Paul Godin is one of the world’s leading dispute resolution trainers and mediators.

In this presentation, you will learn:
  • To understand and recognize the primary contributors to conflict that recur again and again.
  • To use a model for analyzing and responding effectively to difficult people and situations.
  • To prepare quickly and effectively for difficult conversations
  • To deliver hard messages.
 
Who should take this course:
  • Any HR Professional.
 
 
About the presenter:
Paul Godin
Paul D. Godin is the owner and principal of Katalyst Resolutions, with expertise in mediation, negotiation, ombuds and workplace investigations, conflict management systems design, workplace restoration and workplace/conflict coaching. Paul is one of the most experienced professional negotiation and dispute resolution trainers in the world. Based in Victoria, but operating across Canada and internationally, Paul is a lawyer, mediator, trainer, conflict coach, and investigator. Until starting Katalyst Resolutions in August 2017, Paul was Director of US Operations and a lead course designer/instructor for the Stitt Feld Handy Group.

Paul has designed and led more than 400 courses on negotiation, dispute resolution, and conflict management system design worldwide for organizations including HRPAO, BDO, Qantas, CBC, Scotiabank, TD Bank, Hill & Knowlton, General Dynamics, the Trade Union Congress of the Bahamas, Mattel, INCO, YUM Brands, the judiciary of Trinidad and Tobago, Alliance Atlantis, Ontario Power Generation, the Chartered Institute of Arbitrators, AECON, AECL, the UN, the governments of Canada, Australia, Bermuda, Ethiopia, St. Lucia, Trinidad & Tobago and others. Paul has lectured in Negotiation and Alternative Dispute Resolution (ADR) at the U. of Toronto, U. of Oregon, and U. of Windsor Law Schools. He has also taught contracting principles to project and contract managers for major corporations.

Paul is designated a Chartered Mediator by the ADR Institute of Canada. Paul has worked on workplace coaching models and has taught workplace coaching on numerous occasions. From 2009 to 2017, Paul acted as a banking ombuds investigator with ADR Chambers Banking Ombuds Office.

Paul has written peer-reviewed papers and articles on the Charter of Rights and Freedoms, mediation, sports mediation, and negotiation, including the book chapters, “Principles of Negotiation” and “A Practical Guide to Conflict Management System Design” in the LexisNexis ADR Practice Manual, as well as “Sport Mediation: Mediating High Performance Sports Disputes” in Harvard’s Negotiation Journal.
 
 

 
 
• Both registration and payment are required for every person accessing this course. You must log in using your CPHR BC & Yukon login and password to receive member pricing.

• Trouble logging in to PD On-Demand? Watch our video tutorial or click here for help.


• Questions about registration or receipt can be directed to pd@cphrbc.ca.
 
Registration Fees

 

Member $49.00
Non-Member $79.00
 
 
CPD hours
Competency
1.5 • Strategy
• Learning and Development
 
 
All pricing excludes applicable taxes. HST/GST # 119446714