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A Responsive Workplace Conflict Resolution Toolkit (On-demand)

Location: Online

Program Summary:

(Original broadcast date: June 12, 2018.)

Modern HR departments need an adaptable and relevant toolkit of approaches to resolving conflicts. From front line negotiation to mediation to investigation to arbitration, there are more than a dozen other approaches that HR professionals need to have available. Learn about the multitude of approaches, and their advantages and disadvantages, so that you can make cost-effective and workplace-effective choices to manage and deal with any conflict that arises.

Paul Godin, the author of "A Practical Guide to Conflict Management System Design" will illustrate the factors relevant to your dispute resolution process choices, adding to your toolkit and honing your ability to choose the right tool for each conflict. Don't spend $15,000 on an investigation when peer coaching or mediation may be more effective and less costly.

In this presentation, you will learn:
  • Identify a wide range of HR conflict resolution tools.
  • Understand the advantages and disadvantages of the dispute resolution approaches available to you.
  • Identify the value of rights-based approaches, and their challenges.
  • Identify the value of interest-based approaches, and their challenges.
  • Understand the preventative tools available to you to minimize the degree and frequency of conflicts

Who should take this course: Any HR Professional.
Paul Godin
Paul D. Godin is the owner and principal of Katalyst Resolutions, with expertise in mediation, negotiation, ombuds and workplace investigations, conflict management systems design, workplace restoration and workplace/conflict coaching. Paul is one of the most experienced professional negotiation and dispute resolution trainers in the world. Based in Victoria, but operating across Canada and internationally, Paul is a lawyer, mediator, trainer, conflict coach, and investigator. Until starting Katalyst Resolutions in August 2017, Paul was Director of US Operations and a lead course designer/instructor for the Stitt Feld Handy Group.

Paul has designed and led more than 400 courses on negotiation, dispute resolution, and conflict management system design worldwide for organizations including HRPAO, BDO, Qantas, CBC, Scotiabank, TD Bank, Hill & Knowlton, General Dynamics, the Trade Union Congress of the Bahamas, Mattel, INCO, YUM Brands, the judiciary of Trinidad and Tobago, Alliance Atlantis, Ontario Power Generation, the Chartered Institute of Arbitrators, AECON, AECL, the UN, the governments of Canada, Australia, Bermuda, Ethiopia, St. Lucia, Trinidad & Tobago and others. Paul has lectured in Negotiation and Alternative Dispute Resolution (ADR) at the U. of Toronto, U. of Oregon, and U. of Windsor Law Schools. He has also taught contracting principles to project and contract managers for major corporations.

Paul is designated a Chartered Mediator by the ADR Institute of Canada. Paul has worked on workplace coaching models and has taught workplace coaching on numerous occasions. From 2009 to 2017, Paul acted as a banking ombuds investigator with ADR Chambers Banking Ombuds Office.

Paul has written peer-reviewed papers and articles on the Charter of Rights and Freedoms, mediation, sports mediation, and negotiation, including the book chapters, “Principles of Negotiation” and “A Practical Guide to Conflict Management System Design” in the LexisNexis ADR Practice Manual, as well as "Sport Mediation: Mediating High Performance Sports Disputes" in Harvard’s Negotiation Journal.

Registration Fees


Member $19.99
Non-Member $39.99
• Both registration and payment are required for every person accessing this course. You must provide your CPHR BC & Yukon Member ID to receive member pricing.

• Questions about registration or receipt can be directed to pd@cphrbc.ca.

CPD hours
1.5 • Engagement
• Workforce Planning and Talent Management
• Learning and Development
All pricing excludes applicable taxes. HST/GST # 119446714