My Information
My Transactions
My Committees
Online Store
Join Now
Sessions | Faculty | Sponsors | Event Registration

Event Information

Developing Conflict Management Skills for HR Professionals (On-demand)

Location: Online

Program Summary:

(Original broadcast date: May 31, 2018.)

As an HR Professional working in a dynamic environment, you engage with and support others through conflict on a regular basis. This webinar will assist you to improve your dispute resolution skills to address workplace conflicts with confidence and proficiency. An emphasis will be placed on furthering your understanding of Alternative Dispute Resolution and its relevance to Human Resources Management.
In this program, you will learn:
  • The importance of BYOD policies where employees use personal technology for work
  • Develop and enhanced understanding of Alternative Dispute Resolution (ADR);
  • Understand the importance of recognizing and addressing conflict in the workplace;
  • Distinguish between positions and interests to optimize HR interventions;
  • Understand the importance of developing trust for supportive relationships;
  • Understand the benefits of completing the ADRIC National Mediation Course to enhance your ADR competencies.

Who should take this course: Human Resources practitioners working in a generalist role or in a position where they are supporting managers and/or employees in workplace conflict.
About the instructors:
Brenda HooperBrenda Hooper is a Chartered Mediator (C.Med), facilitator, coach and trainer specializing in the area of communication and conflict management. As the owner of her private consulting practice, Brenda has had the pleasure of assisting executives, managers, supervisors and their teams develop skills to create supportive and productive relationships.

Certified as a coach in Conversational Intelligence (C-IQ) ™ and a trainer in Strengths Deployment Inventory (SDI) ™ Brenda blends the latest social & neuroscience research into her training and coaching programs as a means to help individuals, work teams and organizations understand how to positively impact the work culture and relationships.

Over the past 18 years Brenda’s passion for all things “Dispute Resolution” has enabled her to obtain national and international designations and certifications in mediation, communication, coaching and training.

Brenda served as a Director and on the Executive of ADR Institute of British Columbia (ADRBC) for 6 years and currently serves on the provincial and national Mediation Education Committees. She is a national trainer & coach for the ADR Institute of Canada’s (ADRIC) Introductory Mediation Course.
Brin HamiltonBrin Hamilton is a conflict consultant, mediator, arbitrator (Q.Arb), facilitator, human resources professional (CPHR), and the owner of Vancouver-based Ahimsa Mediation & Consulting. Brin is passionate about helping others navigate conflict through effective communication and alternate dispute resolution. Her work has evolved from years of professional experiences in HR management in a health context.

Brin is an Associate Faculty member at Royal Roads University in the School of Humanitarian Studies. Additionally, she teaches conflict resolution and anger management in a community setting to build capacity of individuals to deal with challenging situations. She is actively conducting applied research in the fields of conflict management, leadership, and workplace health and safety. Both her research and practice is focused on supporting thriving workplaces and organizations. Brin has a B.Comm from the University of Saskatchewan, with a major in Human Resources Management, and a Masters of Arts in Conflict Analysis and Management from Royal Roads University. Brin currently serves as Vice-President and Secretary at the ADR Institute of British Columbia (ADRBC) Board of Directors.

• Both registration and payment are required for every person accessing this course. You must provide your CPHR BC & Yukon Member ID to receive member pricing.

• Questions about registration or receipt can be directed to pd@cphrbc.ca.

Registration Fees


Member $19.99
Non-Member $39.99
CPD hours
1.5 • Strategy
• Professional Practice
• Labour and Employment Relations
All pricing excludes applicable taxes. HST/GST # 119446714